Limitation of Liability
www.kolaybiletal.com acts only as an intermediary between users and airline/bus companies. The information, prices, occupancy rates, and departure schedules displayed on the website are received instantly from the related airline and bus companies.
Kolaybiletal cannot be held responsible for:
- Changes made by transportation companies
- Delays
- Cancellations
- Schedule modifications
Flight Ticket Sales Terms
- Users are deemed to have accepted the airline's ticket rules, transportation agreement, and baggage policies when purchasing tickets through the website.
- Airline-specific rules apply to purchased tickets.
- If users purchase combined tickets from different airlines and miss one flight due to delays, cancellations, or changes in another flight, Kolaybiletal cannot be held responsible.
Bus Ticket Sales Terms
- Bus tickets sold through the platform are subject to the Turkish Road Transportation Law No. 4925 and related regulations.
- Kolaybiletal acts only as an intermediary service provider between passengers and bus companies.
- Bus companies are solely responsible for delays, cancellations, vehicle malfunctions, and baggage losses.
Gender Selection Obligation
Users are responsible for entering the correct gender information while selecting seats. Kolaybiletal cannot be held responsible for denied boarding or ticket cancellations caused by incorrect gender selection.
Trip Change Notice
Kolaybiletal cannot be held responsible for last-minute changes made by bus companies regarding:
- Departure times
- Platform numbers
- Bus types (2+1 or 2+2)
- Routes
Passengers are responsible for being present at the terminal/platform at least 30 minutes before departure.